12jet offers three options — a cooling-off period, long-term self-exclusion, and permanent account closure.
Cooling-Off Period: Go to the "Responsible Betting" section in your account settings. You can choose a break of 1 day, 7 days, 1 month, or 6 months. During this period, you will not be able to log in and will not receive any promotional messages. The break cannot be changed until it expires.
Self-Exclusion: Self-exclusion is available for a minimum of 6 months up to a maximum of 5 years. You'll need to request this via live chat. During the self-exclusion period, access to your account will be completely restricted.
Permanent Closure: To permanently close your account, email support@12jet.click. Make sure to withdraw any remaining balance before closure. For KYC-verified accounts, balance refunds may take up to 3–5 business days.
If you need help with any of these options, type "I want to close my account" in live chat — our team will guide you through it.
The minimum bet amount at 12jet varies depending on the type of bet.
Sports Betting: The minimum stake for a single bet is ৳10. The same limit applies to accumulator and combo bets — the total bet amount must be at least ৳10.
Live Casino: Minimum bets vary by table. Standard Live Baccarat and Roulette tables start from ৳50. Some premium tables may have higher limits — check the individual table details for specifics.
Slots & Virtual Games: Most slots can be played from as little as ৳1. Limits vary by game.
Maximum bet limits also apply — up to ৳50,000 per single bet on sports. Your account must be KYC-verified to place larger bets. For new bettors, starting with smaller amounts is the smart move.
At 12jet, entering an incorrect password five times in a row will temporarily lock your account for security reasons. This protects your account from unauthorized access attempts.
Automatic Unlock: Wait 30 minutes, then try again — the lock usually clears on its own. Use this time to try to recall your password.
Instant Help: Message our team on live chat with "account locked" and we'll verify your identity and unlock it right away.
Password Reset: Click the "Forgot your password?" link on the login page and enter your registered email or mobile number — a recovery code will be sent to you. Once you set a new password, the lock will be lifted automatically.
To avoid getting locked out in the future, save your password somewhere secure and keep 2FA enabled — with 2FA active, it's much harder for anyone to access your account even if they have your password.
12jet's welcome bonus gives you 100% on your first deposit — up to ৳10,000. Deposit ৳5,000 and you'll get another ৳5,000 in bonus funds, giving you ৳10,000 to start playing with.
Eligibility conditions:
- Must be a first-time deposit (your first deposit after registration)
- Minimum deposit of ৳200 required
- Bonus opt-in must be active at the time of deposit (enabled by default)
When the Bonus Is Credited: The bonus is credited to your account automatically as soon as your deposit goes through — no separate claim needed.
Wagering requirement: To withdraw your bonus, you need to wager 30x the bonus amount. For example, a ৳1,000 bonus requires ৳30,000 in total bets. You can track your wagering progress in the account dashboard.
If you'd prefer not to receive a bonus, opt out in your settings before making a deposit — your cash balance will then have no wagering conditions attached.
KYC (Know Your Customer) verification is mandatory at 12jet — especially before making a withdrawal. It protects the security of your account and helps prevent underage betting.
Required documents:
- Proof of Identity (one of the following): National ID (NID), passport, or driving licence
- Proof of Address (if required): Utility bill, bank statement (issued within the last 3 months)
How to upload: Log in and go to the "Verification" section in your account settings. Upload clear photos of both the front and back of your document. Blurry or partial images may be rejected.
Time: Typically 24 hours, with a maximum of 48 hours. It may take slightly longer during peak periods. You will receive an email confirmation once verification is complete.
You can place bets before completing KYC, but withdrawals will be on hold until verification is done. It's best to complete KYC right after registration.
Yes, 12jet is an internationally licensed betting platform. Holding a license means the platform is subject to regular third-party audits and is required to comply with strict regulations.
What the license guarantees:
- Game outcomes are fair and verified — RNG (Random Number Generator) certified
- Customer funds are held in a dedicated separate bank account — never mixed with the platform's own operating funds
- An independent authority is available for dispute resolution
- Responsible Gaming Policy Compliance Is Mandatory
Tens of thousands of Bangladeshi members bet and withdraw on 12jet every day — that track record speaks for itself. If you ever run into an issue, reach out directly via live chat.
12jet uses multiple layers of industry-standard security to protect your personal information and funds.
Data Protection: All communications are secured with 256-bit SSL/TLS encryption. Your password is never stored in plain text — bcrypt hashing is used instead. Personal information is never sold or shared with third parties. Our Privacy Policy View.
Funds Protection: Customer funds are held in a completely separate bank account. Withdrawals on a KYC-verified account can only be made to that verified person — no one else can access the funds.
Extra steps you can take to protect your account:
- Keep 2FA enabled — it blocks access even if your password is compromised
- Use a strong, unique password
- 12jet support will never ask for your password or OTP — please let us know if anyone does
- If you notice any suspicious activity, report it to Live Chat immediately